Unable to open first file

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Posts: 3
Joined: 09 Nov 2011, 20:46

Unable to open first file

Post by RWalters » 09 Nov 2011, 20:49

I have two users that cannot open a .dwg file by double-clicking it in Explorer. ABViewer will open, but never tries to open the file. As long as ABViewer is still open, subsequent files will open correctly. Other users on the same PC do not get the error.

Posts: 2880
Joined: 30 Mar 2005, 11:36

Re: Unable to open first file

Post by support » 10 Nov 2011, 16:55

Please specify some more details:
- Users can't open any .dwg file by double click or some specific? Same files can be opened by the same users if ABViewer opened earlier?
- Is any error message?
- Which ABViewer version (full number) installed? Is it the same for all users?
- Are users work with ABViewer locally or via remote access?
- Files accessed via a network or locally?
- Is any access restrictions for the problem users?

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